Distance Sales Agreement
This Distance Sales Contract (S contract) regulates the rights and obligations of the parties regarding the sale-delivery of the products / services ("Product / Products") specified in the order that Suwen Tekstil Sanayi Pazarlama Anonim Şirketi (SELLER) and the BUYER ) want to purchase by ordering ,website, mobile application (both together will be referred to as the Siteandall other through distance sales channels. After the BUYER approves this Agreement on the Site or otherwise , the price and costs of the Product(s) ordered shall be collected by the payment method chosen by the BUYER among those shown on the Site.
Each customer who becomes a member of the Site and makes purchases from the Site is deemed to have read and accepted all articles of the Agreement issued by us without any further notice.
ARTICLE 1: PARTIES
The name/title and address information of are as follows.the SELLER in the Agreement
Name/Title: Suwen Tekstil Sanayi Pazarlama Anonim Şirketi (MERSIS NO: 0330049955500036)
VKN Alemdag VD / 3300499555
Address: Fatih Sultan Mehmet Mah. Balkan Cd. No:39/41, 34771 Ümraniye/İstanbul
Tel: 444 90 88
Email:" destek@suwen.com.tr
Fax: 0216 344 46 86
the BUYER in the Agreement The name/title and address information of is as follows.
Name/Title:
TIN/VKN
Address:
Tel:
Email:
In the event is issued on behalf of ; The buyer cannot benefit from the provisions and consumer rights to grant special rights and opportunities to consumers regulated in this Agreement and the lawthat is a natural or legal person acting for commercial or professional purposes and / or the invoice for the product subject to the Contract acting for commercial or professional purposesthe BUYER the BUYER
The contract is based on the address and contact information of everyone who orders from the www.suwen.com.tr shopping site as the SELLER and the BUYER .
In the Agreement, the BUYER and the SELLER may be referred to together as the Parties and separately as the Parties.
The Agreement is established and entered into force .as soon as the is completed BUYER's order the Siteon
Article 2: PRODUCT INFORMATION SUBJECT TO THE CONTRACT
It consists of the type, quantity, quantity, sales price, payment method, information at the time the order is finalized.
ARTICLE 3: GENERAL PROVISIONS
3.1. The BUYER accepts and declares that he / she has read and informed all preliminary information regarding the basic qualities, sales price and payment method and delivery of the Product or Products subject to the Contract and that he / she has given the necessary approval electronically.
3.2. The Product or Products subject to the contract shall be delivered to the BUYER or the person / organization at the address indicated by the BUYER or the person / organization at the address indicated by the BUYER within the period described in the preliminary information depending on the distance of the BUYER's settlement for each Product, provided that it does not exceed the legal 30-day period. Business this period can be extended for another 7 days provided that the buyer is informed.
3.3. In the event that the Product subject to the contract will be delivered to a person / organization other than the BUYER, the SELLER is not responsible for the person / organization to be delivered not accepting the delivery. In this case, the SELLER be deemed to have fulfilled its performance fully and completelyshall .
3.4. If there is no one to receive the product ordered by the BUYER at the address shown by the BUYER, it is the BUYER's responsibility to contact the cargo company and follow the shipment of the products. In this case, the SELLER shall be deemed to have fulfilled its obligation fully and completely.
3.5. All kinds of damages arising from the BUYER's late receipt of the Product and the expenses incurred due to the Product's waiting in the cargo company and / or the return of the cargo to the SELLER also belong to the BUYER.
3.6. The BUYER is obliged to check the Product as soon as he/she receives the Product and when he/she sees a problem caused by the cargo in the Product, he/she is obliged not to accept the Product and to record this situation with the Cargo company official. Otherwise, the SELLER will not accept responsibility. In this case, the SELLER shall be deemed to have fulfilled its obligation fully and completely, The SELLER shall not be responsible for the damages incurred during the non-receipt of the Product by the BUYER and during the cargo.
3.7. Unless otherwise explicitly stated in , delivery costs (cargo fee, etc.) belong to the BUYER. The SELLER has the right not to reflect all or part of the delivery costs in question to the BUYER, depending on its own initiative, and the realization of this situation does not mean a general rule.
3.8. The BUYER must have paid the price in full before receiving the Product, unless otherwise stipulated in writing by the SELLER. If the Product price is not fully paid to the SELLER before delivery in cash sales, and if the installment amount due in installment sales is not paid, the SELLER may unilaterally cancel the contract and may not deliver the Product.
3.9. The SELLER, is responsible for the delivery of the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
3.10. After the delivery of the product, if the bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card belonging to the BUYER by unauthorized persons in a way that is not caused by the BUYER's fault, provided that it has been delivered to the BUYER, it is obligatory to send the product to the SELLER within 3 days. In this case, transportation expenses belong to the BUYER.
3.11. If the SELLER cannot deliver the product subject to the Contract within the period in case of force majeure or any reason preventing delivery, it is obliged to notify the BUYER within three days at the latest from the date of learning the situation. In this case, the BUYER may use one of the rights to cancel the order , to replace the product subject to the contract with its precedent, if any and / or to postpone the delivery period until the preventive situation disappears.
3.12. If the BUYER cancels the order, thethe BUYER's of cancellation amount paid by the BUYER is paid to him in cash and in lump sum within 10 days from the receipt of to noticethe SELLER . In credit card payments, the refund transaction is also made by return to the BUYER's credit card and the Product amount is returned to the relevant bank within the same period after the order is canceled by the BUYER. Since the reflection of the amount to the BUYER's accounts after the SELLER realizes the return of this amount to the bank is completely related to the bank transaction process, the BUYER accepts and declares in advance that the SELLER has no responsibility for possible delays.
3.13. If it is understood by the SELLER that the cannot beProduct subject to the contract supplied, it may supply another good / service of equal quality-price, provided that it clearly informs the BUYER in accordance with the law within three (3) days from the date of learning of this situation and obtains its verbal / written approval, and is deemed to have fulfilled its contractual commitment in this way. The BUYER is free in all respects whether or not to give the said approval and in cases where it does not give approval, the contractual-legal provisions regarding the cancellation of the order (termination of the Contract) shall apply.
3.14. The records of the SELLER shall constitute evidence in the resolution of any dispute that may arise from this Agreement and/or its implementation; the rights of the parties arising from the relevant mandatory legal regulations in this regard are valid and reserved.
ARTICLE 4: RIGHT OF WITHDRAWAL
4.1. The BUYER has the right of withdrawal within 14 (fourteen ) days from the delivery of the Product to him or the person / organization at the address he shows. In cases where , the of the Contract issubject service provisionthis period starts on the date of of establishmentthe Contract. In contracts where the delivery of goods and the performance of services are made together, the right of withdrawal provisions regarding the delivery of goods shall apply. In order to exercise the right of withdrawal, the specified in the Contract SELLER must be notified by fax, e-mail or telephonewithin this period and the Ü product must not have been used within the framework of the provisions of article 4.4. . In case of exercising the right of withdrawal, it is obligatory to return the original invoice with a copy of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER was sent to the SELLER. Within 10 days following the receipt of these documents the product price is returned to the BUYER. In the event that the BUYER is a natural or legal person acting for commercial or professional purposes and / or the invoice for the product subject to the Contract is issued on behalf of the BUYER acting for commercial or professional purposes, except for the consumer rights of the BUYER, if the BUYER wishes to return the product, the product must be sent together with the return invoice to be issued when returning. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded.
4.2. Unless the SELLER makes an offer that the goods will be taken back by the SELLER, the CONSUMER must send the goods back to the product return address specified in Article 1 to be delivered to the SELLER within 10 days from the date of the notification that he / she has exercised the right of withdrawal.
4.3 . The shipping cost of the product returned due to the right of withdrawal is covered by the SELLER if the are returned by the cargo company contracted by the SELLERProducts . The SELLER's contracted as of the date of approval of this Agreement cargo company is Hepsijet Kargo. returned for any reason within the period of time If theis not sent by the cargo company contracted by the SELLER, the shipping cost Product will be covered by .the BUYER
4.4. The right of withdrawal cannot be used for Ü productst , which are listed below, n which cannobe returned due to their Ü nature.
a) Goods whose price varies depending on fluctuations in financial markets and are not under the control of the seller or providerand services
b) Products prepared in line with requests or personal needs of the the BUYER, produced in accordance with the special requests and demands of the BUYER or personalized by making changes or additions on it
c) Perishable goods or goods that may expire
ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene (including but not limited to underwear products, swimwear, cosmetics, all kinds of personal care products)
d) that are mixed with other products after delivery and cannot be separated due to their natureGoods
e) Books, digital content and computer consumables presented in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods
f) Periodicals such as newspapers and magazines, except those provided under a subscription agreement
g) relating to accommodation, transportation of goods, car rental, catering, and leisure time for entertainment or recreation, which must be performed on a specific date or periodServices
ğ) Services performed instantly in electronic media or intangible goods delivered instantly to the consumer
h) Services started to be performed with the consent of the consumer before the expiration of the right of withdrawal period
ı) Goods and services .excluded from the scope of the Distance Contracts Regulation in force as of the date of the contract
ARTICLE 5: LEGAL REMEDIES OF THE BUYER
In disputes that may arise from this Agreement, Provincial and District Consumer Arbitration Committees are authorized within the monetary limits announced every year in accordance with the law, and Consumer Courts are authorized in cases exceeding these limits. Within this framework, the BUYER may apply to the Arbitration Committees and Consumer Courts in his or her or, if he or she wishes, the SELLER's place of residence (Residence).
The BUYER acknowledges that he / she has read all the conditions and explanations written in this Agreement and in the order-contract pre-informations ( on the Site), which constitute an integral part of this Agreement and the basic features-qualities, sales price, payment method, delivery conditions of the Product / Product subject to sale, The SELLER and all other preliminary information about the Product subject to sale and the right of withdrawal and personal information-electronic communication and reward points conditions, including all other preliminary information-informations and the right of withdrawal and personal information-electronic communication and reward points conditions, all of which he / she has seen electronically on the Site ' and all of them in electronic environment by giving confirmation-approval-acceptance-permission to all of them in electronic environment and accepts and declares that he / she accepts the provisions of this Agreement by ordering the Product.